Privacy Policy

1. Who We Are

This website is operated by Skytech Aviation, an aviation parts supply business. For the purposes of applicable data protection laws, we are responsible for the personal information we collect through this website and our related business systems.

If you have any privacy-related questions, you can contact us at:

• Email: sales@skytechaviation.com
• Address: 649 London Road, High Wycombe, Buckinghamshire, HP11 1EZ

2. Information We Collect

We may collect and process the following types of information:

• Contact details: name, company name, email address, phone number and business address.
• RFQ and enquiry details: part numbers, product names, aircraft type or model, quantity, condition requirements, certification requirements, delivery location, urgency, AOG status, required-by date and any notes you submit.
• Catalogue and basket information: items added to your RFQ basket, product references, quantities and related product details.
• Chat information: messages sent through the live chat or AI chat widget, conversation history, contact details provided in chat and any handover request to a human agent.
• Email information: emails sent to us, replies, auto-replies, RFQ confirmations and related communication records.
• Technical information: IP address, browser type, device type, operating system, referral URL, pages visited, approximate location derived from technical data, timestamps and server log information.
• Cookie and local storage information: preferences, cookie consent status and RFQ basket data stored locally in your browser.
• Uploaded or linked documents: certificates, specifications, supporting documents or images where these are submitted to us as part of a business enquiry or order process.

3. How We Collect Information

We collect information when you:

• complete our contact form;
• submit an RFQ or quote request;
• add catalogue products to your RFQ basket;
• send us an email or respond to an email from us;
• use the live chat or AI chat feature;
• browse the website or interact with website features;
• provide information during a business relationship, quotation, order, supply or support process.

4. How We Use Your Information

We use personal information for the following purposes:

• to respond to enquiries and contact form submissions;
• to process RFQs, quote requests and aviation parts sourcing requirements;
• to identify suitable parts, suppliers, availability, pricing, certification and logistics options;
• to send RFQ confirmation emails, customer copies and business communications;
• to manage customer, RFQ, order and supplier records in our internal portal;
• to provide live chat support and AI-assisted guidance;
• to hand chat conversations over to a human agent where appropriate;
• to improve website performance, usability, security and customer experience;
• to maintain business, accounting, audit, compliance and legal records;
• to protect our website, systems and users from spam, abuse, fraud or unauthorised access.

5. Legal Bases for Processing

Depending on the situation, we may rely on one or more of the following legal bases:

• Contract or pre-contract steps: where we process information to respond to an RFQ, prepare a quote, process an order or discuss a potential supply arrangement.
• Legitimate interests: where we use information to operate our business, respond to enquiries, improve our website, maintain records, prevent misuse and support customers.
• Consent: where required for optional cookies, certain marketing communications or optional third-party tools.
• Legal obligation: where we need to keep records for tax, accounting, regulatory, legal or compliance purposes.

6. RFQ Basket and Browser Storage

Our website may use browser storage, such as localStorage, to remember items you add to your RFQ basket. This helps you move between catalogue pages and submit multiple parts in one RFQ.

RFQ basket data is stored in your browser until it is cleared, submitted, or removed by you. Browser storage is not normally visible to us until you submit the RFQ form.

7. Contact Forms, RFQs and Email Notifications

When you submit a contact form or RFQ, the information may be sent to our team by email and may also be stored in our database or internal portal. We may send you an automatic confirmation email containing a copy or summary of your request.

Our website may use SMTP email delivery tools and PHP mail libraries, such as PHPMailer, to send enquiry notifications, RFQ confirmations and customer replies.

8. Live Chat and AI Chat

We may use a third-party live chat provider, such as tawk.to, to provide website chat support and AI-assisted responses. If you use the chat feature, the provider may process chat messages, technical data, timestamps and contact details you choose to provide.

AI chat responses are intended to provide general guidance only. The AI assistant should not be relied on for confirmed pricing, stock availability, certification status, lead times, airworthiness advice, legal advice or technical approval. Where confirmation is required, the chat may ask you to submit an RFQ or speak to a member of our team.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, support security, improve functionality, provide chat features and understand website usage.

Cookies may include:

• Essential cookies: required for core website functionality, security, forms, sessions and cookie preferences.
• Functional cookies: used to remember preferences or support features such as chat tools.
• Analytics cookies: used to understand how visitors use the website, where enabled.
• Third-party cookies: set by embedded services such as chat widgets, maps or analytics providers.

You can control cookies through your browser settings and, where available, through the website cookie banner or preference controls. Blocking some cookies may affect how parts of the website work.

10. Third-Party Services

We may use trusted third-party service providers to operate the website and support our business. These may include:

• website hosting providers;
• email and SMTP providers;
• database and server infrastructure providers;
• live chat and AI chat providers;
• analytics providers, where enabled;
• Google Maps or similar map/embed providers;
• IT support, security, backup and maintenance providers;
• aviation parts suppliers, logistics providers or service partners where needed to respond to your request.

These providers may process information on our behalf or as independent controllers depending on the service they provide.

11. Sharing Information

We do not sell personal information. We may share relevant information where necessary with:

• our staff, contractors or authorised users who need access to handle your enquiry;
• trusted suppliers or aviation parts partners to check availability, pricing, certification or lead time;
• couriers, logistics providers or fulfilment partners;
• IT, hosting, email, chat and support providers;
• professional advisers, insurers, auditors or legal representatives;
• regulators, law enforcement or public authorities where required by law.

12. International Transfers

Some of our service providers may process information outside the United Kingdom or the country where you are based. Where this happens, we aim to use appropriate safeguards required by applicable data protection laws, such as contractual protections or other recognised transfer mechanisms.

13. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods may vary depending on the type of information and the reason it was collected.

As a general guide:

• contact form and RFQ records may be kept for as long as needed to handle the enquiry and maintain business records;
• customer, quote and order records may be kept for accounting, audit, contractual and legal purposes;
• email communications may be kept as part of our normal business correspondence history;
• technical logs may be kept for security, troubleshooting and website maintenance;
• cookie preferences may be stored for the period needed to remember your choice.

14. Data Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These may include access controls, secure hosting, password protection, database permissions, HTTPS, restricted admin access, form security measures and regular maintenance.

No website, email system or online service can be guaranteed to be completely secure. Please avoid sending highly sensitive information through website forms or chat unless it is necessary for your enquiry.

15. Your Rights

Depending on your location and applicable law, you may have rights to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• request restriction of processing;
• object to certain processing based on legitimate interests;
• request a copy of information you provided in a portable format, where applicable;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at sales@skytechaviation.com. We may need to verify your identity before responding.

16. Marketing Communications

We may contact business customers and prospective customers about relevant aviation parts services, quotations, availability or related support where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us.

Service emails, RFQ replies, order updates and direct responses to your enquiry are not usually treated as marketing communications.

17. Children

This website is intended for business and aviation industry use. It is not directed at children, and we do not knowingly collect personal information from children.

18. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read the privacy policy of any third-party website you visit.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or business operations. The latest version will be published on this page.

20. Contact Us

For privacy questions, requests or concerns, please contact:

Skytech Aviation
Email: sales@skytechaviation.com
Address: 649 London Road, High Wycombe, Buckinghamshire, HP11 1EZ